Frequently Asked Questions
Everything you need to know about your CAINTÈ experience.
Where does CAINTÈ ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 2-5 business days for express shipping and 6-10 business days for standard international shipping.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey.
What materials are used in CAINTÈ jewelry and apparel?
We pride ourselves on using premium materials, including 316L stainless steel with 18K gold plating for our jewelry and high-grade organic cotton for our apparel collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, Klarna is also available for interest-free installments.
How do I care for my CAINTÈ pieces?
To maintain the longevity of your items, avoid contact with perfumes and harsh chemicals. For jewelry, wipe with a soft cloth after use; for apparel, follow the specific care instructions on the internal garment tag.